Customer Booking Terms

PART 1 – INTRODUCTION

1. Purpose

1.1 These Customer Booking Terms ("Booking Terms") govern the process by which Customers request, confirm and manage Bookings for Vendor Services through the Wonder Group International Platform ("Platform").

1.2 These Booking Terms apply to every Booking made through the Platform and form part of the agreement between Wonder Group International Pty Ltd ABN 33 618 065 197 ("Wonder Group", "WW", "we", "our" or "us") and each Customer.

1.3 These Booking Terms regulate, among other things:

(a) the Booking process;

(b) Customer obligations;

(d) payment arrangements;

(e) deposits and balance payments;

(f) cancellations and refunds;

(g) complaints and dispute resolution; and

(h) the respective responsibilities of Wonder Group, Vendors and Customers.

2. Relationship with Other Agreements

These Booking Terms must be read together with:

(a) the Platform Terms of Use;

(b) the Marketplace Payment Services Agreement;

(d) any Booking-specific terms published by the Vendor;

(e) any quotation, proposal or Booking confirmation issued through the Platform.

Where there is any inconsistency relating to payment processing, the Marketplace Payment Services Agreement prevails.

Where there is any inconsistency relating to Platform access or use, the Platform Terms prevail.

3. Acceptance

A Customer accepts these Booking Terms by:

(a) submitting a Booking Request;

(b) paying a Booking Deposit or other Customer Payment;

(d) otherwise proceeding with a Booking facilitated through the Platform.

If the Customer is acting on behalf of another person or entity, the Customer warrants that they have authority to bind that person or entity to these Booking Terms.

4. Marketplace Principles

The Customer acknowledges and agrees that:

(a) Wonder Group operates the Platform as an independent technology-enabled marketplace.

(b) Wonder Group is not the supplier of Vendor Services unless expressly stated otherwise.

(d) A Booking generally creates a separate contract directly between the Customer and the Vendor for the Vendor Services.

(e) Wonder Group facilitates Bookings and Payment Services but is not responsible for performing the Vendor Services.

(f) Some Bookings may involve multiple independent Vendors and third-party service providers, each of whom is responsible for their own services and contractual obligations.

(g) Wonder Group may provide administrative assistance, customer support and payment facilitation without becoming a party to the underlying contract between the Customer and the Vendor.

PART 2 – BOOKING PROCESS

5. Booking Requests

5.1 Requesting a Booking

A Customer may submit a Booking Request to one or more Vendors through the Platform.

A Booking Request should include all information reasonably required by the Vendor to assess the request, including:

(a) the event date;

(b) event location;

(d) the estimated number of guests (where applicable);

(e) any special requirements reasonably relevant to the Booking.

5.2 No Obligation to Accept

Submitting a Booking Request does not create a binding agreement.

A Vendor may accept or decline a Booking Request at its discretion, subject to applicable law.

6. Quotations

6.1 Vendor Quotations

A Vendor may provide a quotation, proposal or package through the Platform.

Unless expressly stated otherwise, quotations:

(a) are invitations to treat;

(b) are subject to availability;

6.2 Price Changes

A quotation may be withdrawn or amended before a Confirmed Booking is created.

Once a Confirmed Booking exists, pricing may only be changed where:

(a) agreed by both the Customer and the Vendor;

(b) required by law; or

7. Booking Confirmation

A Booking becomes a Confirmed Booking only when:

(a) the Vendor accepts the Booking Request;

(b) the required Customer Payment has been successfully processed in accordance with the Marketplace Payment Services Agreement;

Until these requirements are satisfied, neither Wonder Group nor the Vendor is obliged to proceed with the Booking.

8. Booking Deposits

Where a Vendor permits payment by Booking Deposit:

(a) the required Booking Deposit must be paid by the due date;

(b) the Booking Deposit secures the Booking only after the Booking becomes a Confirmed Booking;

Failure to pay a Booking Deposit when due may result in cancellation of the pending Booking Request.

9. Balance Payments

The Customer must pay any Balance Payment by the due date specified in the Booking Confirmation or the Vendor's Booking Terms.

Failure to pay the Balance Payment may result in:

(a) cancellation of the Booking;

(b) application of the Vendor's cancellation policy;

Wonder Group administers payment processing only and does not determine the commercial consequences of non-payment.

10. Booking Changes

10.1 Customer Requests

A Customer may request changes to a Confirmed Booking through the Platform.

The Vendor is not obliged to accept any requested change.

10.2 Vendor Approval

Any requested change requiring additional services, revised pricing or altered event arrangements must be accepted by the Vendor before taking effect.

10.3 Additional Charges

Where a Booking change results in additional fees or charges, the Customer must pay those additional amounts before the revised arrangements become binding, unless otherwise agreed with the Vendor.

11. Special Requests

The Platform allows Customers to communicate special requests to Vendors.

Special requests may include dietary requirements, accessibility needs, cultural or religious requirements, venue preferences or other event-related requests.

Unless expressly confirmed in writing by the Vendor, a special request does not form part of the Confirmed Booking and does not create a contractual obligation on the Vendor or Wonder Group.

PART 3 – CUSTOMER OBLIGATIONS

12. Accurate Information

The Customer must provide complete, accurate and current information relevant to the Booking.

Wonder Group and the Vendor may rely on information provided by the Customer unless they have actual knowledge that it is inaccurate.

13. Payment Obligations

The Customer must pay all amounts due in accordance with:

(a) the Booking Confirmation;

(b) the Marketplace Payment Services Agreement;

All payments must be made through the Platform unless Wonder Group expressly authorises another payment method.

14. Cooperation

The Customer must cooperate with reasonable requests made by the Vendor or Wonder Group to facilitate the Booking.

This includes providing requested information, responding to communications and complying with reasonable event-related requirements.

15. Travel Documentation

Where Vendor Services involve international travel or destination weddings, the Customer is responsible for obtaining all passports, visas, travel insurance, health documentation and any other documentation required to attend the event or receive the Vendor Services.

Wonder Group does not warrant that any travel documentation or governmental approvals will be granted.

16. Attendance

The Customer is responsible for attending the event or making arrangements for attendance by invited participants.

Failure to attend does not automatically entitle the Customer to a refund.

17. Customer Conduct

The Customer must behave respectfully towards Vendors, other Users and Wonder Group personnel.

The Customer must not:

(a) engage in abusive, threatening or discriminatory behaviour;

(b) interfere with the Vendor's ability to provide the Vendor Services;

(d) attempt to circumvent the Marketplace or Payment Services;

(e) engage in unlawful conduct.

A serious breach of this clause may result in suspension of the Customer's Platform Account in accordance with the Platform Terms.

18. Communications

The Customer should use the Platform or another communication method approved by Wonder Group for communications relating to a Booking.

The Customer acknowledges that communications conducted outside approved channels may affect Wonder Group's ability to provide customer support or Good Faith Assistance in relation to the Booking.

PART 4 – VENDOR SERVICES & THE BOOKING ECOSYSTEM

19. The Booking Ecosystem

19.1 Nature of a Booking

The Customer acknowledges that a Booking made through the Platform may involve one or more independent Vendors and, in some circumstances, third-party suppliers or service providers.

Accordingly, a Booking should be regarded as part of a broader Booking Ecosystem, comprising the various participants involved in delivering the Customer's event or services.

19.2 Independent Participants

Unless expressly agreed otherwise in writing:

(a) each Vendor operates independently;

(b) each Vendor is solely responsible for its own Vendor Services;

(d) Wonder Group is not responsible for the performance of Vendor Services solely because they are offered through the Platform.

19.3 Third-Party Suppliers

A Booking may involve products or services supplied by third parties who are not Vendors, including accommodation providers, transport operators, airlines, government authorities, venues, religious organisations or other suppliers.

Those third parties remain solely responsible for their own products and services.

Wonder Group does not assume responsibility for those third-party services merely because they are associated with the Booking.

20. Vendor Responsibility

20.1 Supply of Vendor Services

Each Vendor is solely responsible for:

(a) providing the Vendor Services;

(b) complying with applicable laws;

(d) maintaining required insurance;

(e) honouring Confirmed Bookings;

(f) communicating with the Customer regarding the Vendor Services.

20.2 Quality of Services

The Vendor is responsible for determining how the Vendor Services are performed and for ensuring those services comply with the Booking and applicable law.

Wonder Group does not supervise or control the day-to-day performance of Vendor Services.

20A. Lead Vendor

20A.1 Appointment

Where a Booking Confirmation identifies a Vendor as the Lead Vendor, that Vendor agrees to provide the coordination, management or lead services expressly described in the Booking Confirmation or applicable service agreement.

20A.2 Scope of Responsibility

Unless expressly agreed otherwise in writing, the Lead Vendor is responsible only for:

(a) the services it has agreed to perform;

(b) any coordination services expressly included within the Booking;

20A.3 Independent Vendors

The appointment of a Lead Vendor does not make the Lead Vendor responsible for:

(a) the independent services of another Vendor;

(b) the acts or omissions of another Vendor;

(d) the contractual obligations of another Vendor,

unless the Lead Vendor has expressly assumed responsibility for those matters under a separate written agreement.

20A.4 Wonder Group

Wonder Group does not appoint, supervise or direct the Lead Vendor.

Identification of a Lead Vendor within the Platform is for administrative purposes only and does not create an agency, employment, partnership, joint venture or representative relationship between Wonder Group and the Lead Vendor.

20A.5 Customer Acknowledgement

The Customer acknowledges that, although a Lead Vendor may coordinate aspects of the Booking Ecosystem, each Vendor remains independently responsible for its own Vendor Services unless expressly agreed otherwise.

21. Wonder Group's Role

21.1 Marketplace Operator

Wonder Group provides the Platform to facilitate:

(a) discovery of Vendors;

(b) communication between Users;

(d) payment facilitation;

(e) customer support;

(f) Marketplace Services.

21.2 No Supply of Vendor Services

Except where expressly stated otherwise, Wonder Group:

(a) does not provide the Vendor Services;

(b) does not employ Vendors;

(d) does not direct how Vendor Services are delivered;

(e) does not guarantee the outcome of Vendor Services.

21.3 Administrative Assistance

Wonder Group may provide customer support, payment administration, booking assistance and Good Faith Assistance without becoming a party to the underlying contract between the Customer and the Vendor.

Such assistance does not create additional legal obligations beyond those expressly set out in these Booking Terms, the Platform Terms or the Marketplace Payment Services Agreement.

22. Destination Wedding & International Services

22.1 International Bookings

Where Vendor Services are to be performed outside Australia, the Customer acknowledges that local laws, customs, cultural practices and regulatory requirements may affect the delivery of those services.

22.2 Government Requirements

The Customer is responsible for obtaining all passports, visas, travel documentation and governmental approvals necessary to participate in the event.

22.3 Religious & Cultural Requirements

Certain ceremonies or events may be subject to religious, cultural or governmental requirements beyond the control of Wonder Group or the Vendor.

Neither Wonder Group nor the Vendor guarantees that such approvals will be granted unless expressly agreed in writing.

22.4 Force Majeure and Local Conditions

International events may be affected by weather, political events, public health issues, transport disruption or other circumstances beyond the reasonable control of Wonder Group or the Vendor.

The parties' rights in relation to such events are governed by these Booking Terms, the Vendor's Booking Terms and applicable law.

23. Third-Party Services

Where a Booking includes or relies upon services supplied by independent third parties, those services are provided subject to the terms and conditions of the relevant third-party supplier.

Wonder Group is not responsible for:

(a) airline schedules;

(b) hotel availability;

(d) government decisions;

(e) transport delays;

(f) visa approvals;

(g) weather conditions; or

(h) any other matter outside Wonder Group's reasonable control.

Nothing in this clause excludes or limits any rights the Customer may have under applicable law.

PART 5 – PAYMENTS

24. Marketplace Payment Services

24.1 Payment Processing

All Customer Payments relating to a Booking must be made through the Platform unless Wonder Group expressly authorises an alternative payment method in writing.

Payment processing, settlement, Vendor Payouts, refunds, chargebacks and related payment matters are governed by the Marketplace Payment Services Agreement, which forms part of these Booking Terms.

24.2 Payment Methods

Customers may pay using payment methods made available through the Platform from time to time.

Wonder Group may add, remove or modify accepted payment methods without prior notice where reasonably necessary.

24.3 Payment Security

Customer Payments are processed using one or more authorised Payment Processors.

Wonder Group does not store complete payment card details unless expressly stated and in compliance with applicable law and relevant payment security standards.

25. Deposits and Balance Payments

Where a Vendor permits payment by Booking Deposit:

(a) the Booking Deposit secures the Booking in accordance with these Booking Terms and the Marketplace Payment Services Agreement;

(b) the Balance Payment must be paid by the applicable due date;

(c) failure to pay the Balance Payment may result in cancellation of the Booking or application of the Vendor's cancellation policy.

26. Pricing, Taxes and Currency

26.1 Pricing

Prices displayed on the Platform are determined by the relevant Vendor unless expressly stated otherwise.

26.2 Taxes

Unless otherwise indicated, prices include taxes required to be included under applicable law.

The Customer remains responsible for any additional taxes, duties, levies or government charges applicable to international travel or services outside the control of Wonder Group.

26.3 Currency

Bookings may be displayed or processed in one or more currencies.

Where currency conversion occurs, exchange rates and foreign transaction fees applied by financial institutions or Payment Processors remain the responsibility of the Customer.

27. Promotional Offers and Credits

Wonder Group or a Vendor may, from time to time, offer promotional codes, credits, discounts or other incentives.

Unless expressly stated otherwise:

(a) promotional offers have no cash value;

(b) promotional offers are non-transferable;

(d) Wonder Group may withdraw or amend promotional programmes prospectively, provided existing Confirmed Bookings are not adversely affected unless permitted by law or the applicable promotional terms.

28. Payment Failures

Where a Customer Payment is declined, reversed, cancelled or otherwise fails:

(a) Wonder Group may suspend processing of the Booking;

(b) the Vendor is not required to proceed with the Booking until payment obligations are satisfied;

(d) any Booking Confirmation may be cancelled where payment is not successfully completed within the required timeframe.

Nothing in this clause limits any rights available under applicable law.

PART 6 – CANCELLATIONS, BOOKING RECOVERY, REFUNDS & FORCE MAJEURE

29. Guiding Principles

29.1 Booking Recovery Principle

The parties acknowledge that the primary objective of the Platform is to facilitate the successful completion of Confirmed Bookings.

Accordingly, where a Booking is affected by a Cancellation Event, the parties should, where reasonably practicable, first consider reasonable alternatives to cancellation before pursuing a refund.

Reasonable alternatives may include:

(a) continuing the Booking as originally planned;

(b) rescheduling the Booking;

(d) appointing a replacement Vendor;

(e) partial performance;

(f) another mutually agreed commercial solution.

29.2 Responsible Party Principle

Each participant within the Booking Ecosystem remains responsible for matters within its own reasonable control.

Wonder Group facilitates Bookings and Payment Services but does not determine the legal rights and obligations between Customers and Vendors except where expressly provided in these Booking Terms or required by applicable law.

30. Cancellation Events

30.1 Classification

For administrative purposes, Wonder Group may classify a Cancellation Event into one or more of the following categories:

Category A – Customer Cancellation Event

including where the Customer elects not to proceed with a Booking.

Category B – Vendor Cancellation Event

including where the Vendor is unable or unwilling to perform the Vendor Services.

Category C – Booking Ecosystem Event

including disruption caused by another Vendor, venue, transport provider, accommodation provider, religious institution, government authority or other participant within the Booking Ecosystem.

Category D – Force Majeure Event

including events beyond the reasonable control of the affected party.

Category E – Government or Legal Event

including visa refusals, legal restrictions, licensing issues or governmental decisions affecting the Booking.

A Cancellation Event may fall within more than one category.

The classification of a Cancellation Event by Wonder Group is for operational and administrative purposes only and does not determine legal liability or refund entitlement.

31. Notification & Assessment

A party becoming aware of a Cancellation Event must notify the other affected parties as soon as reasonably practicable.

Following notification:

(a) the Customer and Vendor should exchange relevant information in good faith;

(b) the Vendor should assess available alternatives;

(d) each participant should take reasonable steps to minimise disruption.

32. Booking Recovery Process

Before a Booking is cancelled, the Customer and Vendor should, where reasonable and practicable, consider the following options in order:

Stage 1 – Continue the Booking

Determine whether the Booking can proceed without material change.

Stage 2 – Reschedule

Consider whether the Booking can be rescheduled to another suitable date.

Stage 3 – Replacement Services

Where appropriate and agreed by the Customer, consider the use of:

(a) another Vendor;

(b) substitute services;

Where a Lead Vendor has agreed to provide coordination services, the Lead Vendor may assist in coordinating replacement Vendors to the extent included within its agreed scope of services.

Stage 4 – Credit or Partial Resolution

The Customer and Vendor may agree to:

(a) a credit;

(b) partial performance;

(d) another mutually agreed commercial outcome.

Stage 5 – Refund

Where no reasonable alternative can be achieved, any refund will be determined in accordance with:

(a) the Vendor's Booking Terms;

(b) these Booking Terms;

(d) applicable law.

33. Refund Administration

Where a refund has been approved or is otherwise required by applicable law:

(a) the Vendor must authorise or return the refundable amount to Wonder Group in accordance with the Marketplace Payment Services Agreement;

(b) Wonder Group will administer the refund through the original payment method where reasonably practicable;

Nothing in this clause obliges Wonder Group to fund refunds from its own resources where it has not received the relevant funds, except where required by applicable law.

34. Marketplace Resolution Service

Wonder Group may, but is not obliged to, provide a Marketplace Resolution Service to assist Customers and Vendors in resolving Booking-related issues.

The Marketplace Resolution Service is an administrative facilitation service and may include:

(a) facilitating communications;

(b) requesting relevant information;

(d) assisting with payment administration;

(e) facilitating discussions regarding Booking Recovery options;

(f) coordinating agreed refund processing.

The Marketplace Resolution Service does not constitute legal advice, mediation, arbitration or a binding determination of the parties' contractual rights.

Wonder Group may decline to provide, or discontinue, the Marketplace Resolution Service where it reasonably considers it inappropriate to continue.

35. Force Majeure & Government Events

Where a Force Majeure Event or Government or Legal Event materially affects a Booking:

(a) the affected party must notify the other parties promptly;

(b) the parties should first consider Booking Recovery options under Clause 32;

(c) any refund entitlement will be determined in accordance with the Vendor's Booking Terms, these Booking Terms and applicable law.

Nothing in this clause requires a party to perform obligations that have become impossible, unlawful or impracticable due to the relevant event.

36. Duty to Mitigate

The Customer, Vendor, Lead Vendor (where applicable) and Wonder Group each agree to use reasonable endeavours to minimise the impact of a Cancellation Event.

Without limitation:

(a) the Customer should promptly communicate relevant information and consider reasonable alternatives;

(b) the Vendor should consider reasonable rescheduling, substitute services or other commercially reasonable solutions;

(c) a Lead Vendor should, where coordination services form part of the Booking, use reasonable endeavours to assist with replacement arrangements within the agreed scope of services;

(d) Wonder Group may provide Good Faith Assistance through its Marketplace Resolution Service.

Nothing in this clause requires a party to incur unreasonable expense or accept a materially different commercial arrangement.

37. Australian Consumer Law

Nothing in these Booking Terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or any other applicable law.

Where mandatory consumer rights apply, those rights prevail to the extent of any inconsistency with these Booking Terms.

PART 7 – CUSTOMER SUPPORT, COMPLAINTS & DISPUTE RESOLUTION

38. Customer Support

38.1 Marketplace Support

Wonder Group is committed to providing reasonable customer support to assist Users in navigating the Platform and the Booking process.

Customer support may include assistance with:

(a) Booking enquiries;

(b) payment enquiries;

(d) Platform functionality;

(e) communication with Vendors;

(f) Marketplace Resolution Services;

(g) general enquiries relating to the Platform.

38.2 Scope of Support

Customer support provided by Wonder Group is administrative in nature.

Unless expressly stated otherwise, Wonder Group does not provide legal, financial, migration, taxation, travel or other professional advice.

39. Customer Complaints

39.1 Complaints about Vendor Services

Where a Customer wishes to make a complaint regarding Vendor Services, the Customer should first raise the matter directly with the Vendor.

39.2 Complaints to Wonder Group

If the matter is not resolved, the Customer may lodge a complaint through the Platform.

Wonder Group may request information reasonably required to understand the issue, including:

(a) Booking details;

(b) communications between the parties;

(d) any other relevant information.

39.3 Investigation

Wonder Group may review information provided by the parties for the purpose of administering the Platform and determining whether any action should be taken under the Platform Terms or Vendor Terms.

Any investigation conducted by Wonder Group is for Platform administration and governance purposes only and does not constitute a legal determination of liability.

40. Dispute Resolution Process

Stage 1 – Direct Resolution

The Customer and Vendor should first attempt to resolve the dispute directly and in good faith.

Stage 2 – Marketplace Resolution Service

If the dispute is not resolved, either party may request Wonder Group's Marketplace Resolution Service.

Wonder Group may facilitate communication, request information and assist with the administration of any agreed commercial outcome.

Stage 3 – Formal Resolution

If the dispute remains unresolved, either party may pursue any rights or remedies available under:

(a) the applicable Booking contract;

(b) these Booking Terms;

(d) applicable law.

Nothing in this clause prevents a party from seeking urgent legal or equitable relief where appropriate.

41. Good Faith Obligations

Customers, Vendors and Wonder Group agree to act in good faith during the resolution of Booking-related issues.

This includes:

(a) responding to reasonable requests for information;

(b) communicating respectfully;

(d) avoiding unnecessary delay.

Nothing in this clause requires a party to accept a settlement that it reasonably considers unacceptable.

42. Platform Governance

Where a complaint or dispute indicates a potential breach of the Platform Terms, Vendor Terms or applicable Platform policies, Wonder Group may take administrative action to protect the integrity of the Platform.

Such action may include:

(a) requesting further information;

(b) monitoring future Bookings;

(d) requiring additional verification or training;

(e) suspending Listings or Accounts;

(f) terminating Platform access in accordance with the applicable agreement.

Administrative action taken by Wonder Group is independent of the contractual dispute between the Customer and the Vendor and does not determine the legal rights or liabilities of either party.

43. Record Keeping

Wonder Group may retain records relating to Bookings, communications, complaints and dispute resolution for the purposes of:

(a) administering the Platform;

(b) complying with legal obligations;

(d) managing risk and fraud;

(e) resolving future disputes,

subject to the Privacy Policy and applicable law.

PART 8 – ALLOCATION OF RESPONSIBILITY, LIABILITY & CONSUMER RIGHTS

44. Allocation of Responsibility

44.1 Guiding Principle

The parties acknowledge that the Platform operates as a technology-enabled marketplace involving multiple independent participants.

Each participant is responsible for matters within its own reasonable control and for performing the obligations it has expressly undertaken.

Nothing in these Booking Terms makes Wonder Group responsible for obligations that properly belong to another participant within the Booking Ecosystem.

44.2 Responsibility Matrix

Unless otherwise expressly agreed in writing or required by applicable law:

Participant	Primary Responsibility
Wonder Group	Operation of the Platform, Marketplace Services, payment administration, customer support, Platform governance and Marketplace Resolution Services.
Vendor	Delivery of Vendor Services, service quality, licences, insurance, pricing, cancellations, refunds (where applicable) and compliance with applicable law.
Lead Vendor	Coordination and management services expressly included within the Booking.
Independent Vendor	Its own Vendor Services only.
Customer	Booking information, Customer Payments, attendance, travel documentation, cooperation and compliance with these Booking Terms.
Third-Party Suppliers	Their own products, services and contractual obligations.
Payment Processor	Processing Customer Payments in accordance with its own terms and applicable law.
Government Authorities	Visas, licences, permits, registrations, legal approvals and regulatory decisions.

The allocation of responsibilities in this clause is intended to clarify the respective roles of participants within the Booking Ecosystem and does not exclude or limit any rights or remedies that cannot lawfully be excluded.

45. Wonder Group's Liability

45.1 Marketplace Operator

Wonder Group is responsible for exercising reasonable care and skill in providing the Marketplace Services it has agreed to provide.

Except where expressly stated otherwise, Wonder Group is not responsible for the performance, quality or suitability of Vendor Services.

45.2 No Assumption of Vendor Obligations

Wonder Group does not assume responsibility for:

(a) the delivery of Vendor Services;

(b) representations made by Vendors;

(d) failures of independent third-party suppliers;

(e) decisions made by government authorities.

Providing customer support, payment administration or Marketplace Resolution Services does not make Wonder Group a party to the contract for Vendor Services.

46. Customer Responsibility

The Customer is responsible for:

(a) providing accurate Booking information;

(b) making payments when due;

(d) acting reasonably throughout the Booking process;

(e) taking reasonable steps to minimise losses arising from a Cancellation Event.

47. Vendor Responsibility

Each Vendor remains solely responsible for:

(a) performing the Vendor Services;

(b) complying with applicable laws;

(d) honouring Confirmed Bookings;

(e) complying with the Vendor Terms & Conditions.

Nothing in these Booking Terms limits any contractual obligations assumed by a Vendor under the applicable Booking or Vendor Terms.

48. Limitation of Liability

Subject to Clause 50 and to the fullest extent permitted by applicable law:

(a) Wonder Group's liability is limited to losses arising directly from its own breach of these Booking Terms or its failure to exercise reasonable care and skill in providing the Marketplace Services;

(b) Wonder Group is not liable for indirect, consequential, incidental, special or exemplary loss, including loss of profits, loss of opportunity, loss of goodwill or disappointment arising from the performance of Vendor Services, except where such liability cannot lawfully be excluded;

(c) Wonder Group is not liable for delays or failures caused by matters outside its reasonable control, including Force Majeure Events.

Nothing in this clause excludes liability that cannot lawfully be excluded.

49. Indemnity

To the extent permitted by law, a Customer must indemnify Wonder Group against losses, liabilities, costs and expenses reasonably incurred by Wonder Group arising from:

(a) the Customer's breach of these Booking Terms;

(b) unlawful or fraudulent conduct by the Customer;

(d) misuse of the Platform by the Customer.

This indemnity does not apply to the extent that the loss was caused by Wonder Group's negligence, wilful misconduct or breach of these Booking Terms.

50. Australian Consumer Law

Where liability cannot be excluded but may be limited by law, Wonder Group's liability is limited to the maximum extent permitted by applicable law.

PART 9 – GENERAL PROVISIONS

51. Privacy

Wonder Group collects, uses, stores and discloses Personal Information in accordance with its Privacy Policy and applicable privacy laws.

By using the Platform and making a Booking, the Customer acknowledges that Personal Information may be collected and used for purposes including:

(a) administering the Platform;

(b) facilitating Bookings;

(d) communicating with Customers and Vendors;

(e) providing Marketplace Services;

(f) complying with legal obligations;

(g) improving the Platform and Customer experience.

The Privacy Policy forms part of these Booking Terms.

52. Electronic Communications

The Customer consents to receiving notices, Booking confirmations, invoices, payment receipts, updates and other communications electronically.

Electronic communications are taken to have been received when transmitted to the Customer's nominated email address, Account or other approved electronic communication channel, unless the Customer demonstrates that the communication was not received due to circumstances beyond the Customer's reasonable control.

53. Notices

Any notice under these Booking Terms must be given:

(a) through the Platform;

(b) by email;

(d) where required by law, by another legally recognised method.

The Customer is responsible for ensuring their contact details remain current.

54. Assignment

The Customer may not assign or transfer its rights or obligations under these Booking Terms without Wonder Group's prior written consent.

Wonder Group may assign or transfer its rights and obligations to a related body corporate or as part of a merger, acquisition, corporate restructure or sale of the Platform, provided that such assignment does not materially reduce the Customer's rights under these Booking Terms.

55. Amendments

Wonder Group may amend these Booking Terms from time to time where reasonably necessary to:

(a) comply with changes in law;

(b) improve Marketplace Services;

(d) respond to operational requirements;

(e) protect the security or integrity of the Platform; or

(f) reflect changes to the business or technology supporting the Platform.

Material amendments will apply prospectively and will be notified to Customers by publication on the Platform, email or another appropriate electronic communication.

Where required by applicable law, Wonder Group will provide advance notice before material amendments take effect.

56. Entire Agreement

These Booking Terms, together with the Platform Terms of Use, the Marketplace Payment Services Agreement, the Privacy Policy, the applicable Vendor Booking Terms, the Booking Confirmation and any documents expressly incorporated by reference, constitute the entire agreement between Wonder Group and the Customer relating to the subject matter of these Booking Terms.

57. Waiver

A failure or delay by Wonder Group to exercise a right or remedy under these Booking Terms does not operate as a waiver of that right or remedy.

A waiver is effective only if it is in writing.

58. Severability

If any provision of these Booking Terms is held to be invalid, illegal or unenforceable, that provision will be severed to the extent necessary, and the remaining provisions will continue in full force and effect.

59. Survival

The following provisions survive termination or completion of a Booking to the extent necessary to give them effect:

(a) payment obligations;

(b) refunds;

(d) indemnities;

(e) limitation of liability;

(f) privacy obligations;

(g) intellectual property rights;

(h) any other provision which by its nature is intended to survive.

60. Governing Law & Jurisdiction

These Booking Terms are governed by the laws of New South Wales, Australia.

The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and any courts competent to hear appeals from those courts.

Nothing in this clause prevents proceedings from being commenced in another jurisdiction where required by applicable law.

61. Contact Details

Questions regarding these Booking Terms or a Booking may be directed to Wonder Group using the contact details published on the Platform from time to time.

Wonder Group may update its contact details without amending these Booking Terms, provided the updated details are published on the Platform.

SCHEDULE 1

CUSTOMER BOOKING JOURNEY

This Schedule provides a summary of the typical Booking process. It is intended as a guide only. In the event of any inconsistency, the operative provisions of these Booking Terms prevail.

Stage	Description	Primary Responsibility
1	Customer searches the Platform and submits a Booking Request	Customer
2	Vendor reviews the Booking Request	Vendor
3	Vendor issues a quotation or accepts the Booking Request	Vendor
4	Customer pays the required Booking Deposit or full payment	Customer
5	Wonder Group confirms receipt of payment and issues the Booking Confirmation	Wonder Group
6	Vendor prepares to deliver the Vendor Services	Vendor
7	Customer pays any Balance Payment by the due date	Customer
8	Vendor delivers the Vendor Services	Vendor
9	Wonder Group facilitates payment settlement to the Vendor under the Marketplace Payment Services Agreement	Wonder Group
10	Customer may provide a review and rating	Customer

Booking Recovery

If a Cancellation Event occurs, the parties should follow the Booking Recovery Process described in Part 6 before considering refund options.

Customer Support

Wonder Group may provide administrative assistance and Marketplace Resolution Services throughout the Booking lifecycle but does not become the supplier of the Vendor Services solely by providing such assistance.

SCHEDULE 2

CANCELLATION & BOOKING RECOVERY MATRIX

This Schedule provides a practical summary of the Booking Recovery Process described in Part 6. It is intended to assist Customers in understanding how different types of Booking disruptions are generally managed.

Where there is any inconsistency between this Schedule and the operative provisions of these Booking Terms, the operative provisions prevail.

Cancellation Event	Initial Responsibility	First Response	Possible Outcomes\\*
Customer elects to cancel	Customer	Customer notifies Vendor and Wonder Group through the Platform	Continue Booking (if agreed), Reschedule, Credit, Partial Refund, Full Refund (subject to Vendor Terms and applicable law)
Vendor cancels Booking	Vendor	Vendor promptly notifies Customer and Wonder Group	Replacement Vendor, Reschedule, Alternative Services, Refund (where applicable)
Lead Vendor unable to coordinate	Lead Vendor	Assess impact on the Booking Ecosystem	Replacement Coordinator, Revised Coordination Arrangements, Reschedule, Refund (where applicable)
Independent Vendor unable to perform	Relevant Vendor	Assess whether substitute services are available	Replacement Vendor, Revised Booking, Partial Refund, Full Refund (where applicable)
Venue unavailable	Venue / Relevant Vendor	Assess impact on the event	Alternative Venue, Reschedule, Alternative Event Format, Refund (where applicable)
Third-party supplier disruption	Relevant Third-Party Supplier	Assess impact with affected parties	Alternative Supplier, Revised Arrangements, Credit, Refund (where applicable)
Force Majeure Event	Affected Party	Notify affected participants promptly	Booking Recovery Process, Reschedule, Alternative Arrangements, Refund where applicable
Government or Legal Event	Affected Party	Assess legal restrictions	Alternative Arrangements, Postponement, Refund where required by law or agreement

The outcomes listed are examples only. The actual outcome will depend on the Vendor's Booking Terms, these Booking Terms, the Marketplace Payment Services Agreement, the specific circumstances and applicable law.

Booking Recovery Hierarchy

Unless inappropriate in the circumstances, the parties should consider the following options in order:

Continue the Booking as planned.
Reschedule the Booking.
Appoint a replacement Vendor or substitute service.
Agree to an alternative commercial solution (including credits or partial performance).
Partial Refund.
Full Refund. Wonder Group may provide Marketplace Resolution Services throughout this process but does not determine the legal rights of the Customer or Vendor.

SCHEDULE 3

CUSTOMER RESPONSIBILITIES CHECKLIST

This Schedule summarises the Customer's key responsibilities under these Booking Terms. It is intended as a practical guide only.

Before Making a Booking

✓ Read the Platform Terms of Use.

✓ Read these Customer Booking Terms.

✓ Review the relevant Vendor's Booking Terms and cancellation policy.

✓ Ensure all Booking information is complete and accurate.

✓ Ask questions before confirming the Booking if anything is unclear.

Before Booking Confirmation

✓ Pay the required Booking Deposit or other required Customer Payment.

✓ Review the Booking Confirmation carefully.

✓ Notify the Vendor promptly if any information is incorrect.

Before the Event

✓ Pay all Balance Payments by the due date.

✓ Respond promptly to reasonable requests from the Vendor.

✓ Obtain any required passports, visas, permits or travel documentation.

✓ Arrange appropriate travel insurance where relevant.

✓ Advise the Vendor promptly of any changes affecting the Booking.

✓ Comply with any venue, travel or event requirements communicated by the Vendor.

During the Event

✓ Behave respectfully towards Vendors, other participants and Wonder Group personnel.

✓ Follow lawful directions given by the Vendor relating to health, safety and event management.

✓ Raise concerns promptly so they can be addressed where reasonably possible.

If Something Goes Wrong

✓ Notify the Vendor and Wonder Group as soon as reasonably practicable.

✓ Provide relevant information to assist in assessing the issue.

✓ Cooperate in good faith with the Booking Recovery Process.

✓ Consider reasonable alternatives before requesting cancellation.

✓ Participate constructively in any Marketplace Resolution Service.

General Responsibilities

The Customer should always:

✓ keep contact information current;

✓ communicate honestly and respectfully;

✓ comply with these Booking Terms;

✓ use the Platform lawfully;

✓ take reasonable steps to minimise losses arising from any Cancellation Event.

SCHEDULE 4

BOOKING ECOSYSTEM FRAMEWORK

Purpose

Wonder Group operates a technology-enabled marketplace connecting Customers with independent Vendors and facilitating Bookings through the Platform.

Many Bookings, particularly destination weddings and multi-service events, involve multiple independent participants. This Schedule explains the respective roles of those participants and the principles governing the Booking Ecosystem.

1. Booking Ecosystem

A Booking may involve one or more of the following participants:

WONDER GROUP

Marketplace Operator & Payment Facilitator

│

┌─────────────────┴─────────────────┐

│ │

Customer Lead Vendor

│ │

├──────────── Booking ──────────────┤

│ │

┌───────────┼───────────────┬───────────────────┼───────────────┐

│ │ │ │ │

Venue Photographer Celebrant Florist Stylist

│

Hotel / Transport / Airlines / Tour Operators /

Government Authorities / Religious Organisations /

Other Independent Suppliers

2. Responsibilities within the Booking Ecosystem

Wonder Group

Wonder Group is responsible for:

operating the Platform;
facilitating Bookings;
administering Customer Payments and Vendor Payouts in accordance with the Marketplace Payment Services Agreement;
providing customer support;
providing Marketplace Resolution Services;
maintaining Platform governance. Wonder Group is not responsible for performing Vendor Services solely because it operates the Platform.

Customer

The Customer is responsible for:

providing accurate information;
making Customer Payments;
complying with Booking requirements;
obtaining required travel documentation;
cooperating during the Booking Recovery Process.

Lead Vendor

Where a Lead Vendor is identified in the Booking Confirmation, the Lead Vendor is responsible only for:

coordination services expressly included in the Booking;
communications allocated to the Lead Vendor;
management services expressly agreed between the parties. Unless expressly agreed otherwise, the Lead Vendor is not responsible for the independent services of other Vendors.

Independent Vendors

Each Independent Vendor remains solely responsible for:

its own Vendor Services;
its own staff;
licences;
insurance;
compliance;
service delivery. Independent Vendors are not responsible for the acts or omissions of other Vendors unless they have expressly accepted that responsibility.

Third-Party Suppliers

Third-party suppliers remain responsible for their own products and services, including (where applicable):

accommodation providers;
transport providers;
airlines;
government authorities;
religious institutions;
venues;
other independent suppliers.

3. Allocation of Responsibility

The Wonder Group legal framework is founded on the principle that responsibility should be allocated to the participant best placed to manage the relevant risk.

Accordingly:

Wonder Group manages the Platform.
Vendors manage Vendor Services.
Lead Vendors manage agreed coordination services.
Customers manage their own Booking obligations.
Third-party suppliers manage their own products and services. This framework promotes transparency, accountability and fair risk allocation while supporting successful Bookings wherever reasonably practicable.

Customer Booking Terms

PART 1 – INTRODUCTION

1. Purpose

1.3 These Booking Terms regulate, among other things:

(a) the Booking process;

(b) Customer obligations;

(d) payment arrangements;

(e) deposits and balance payments;

(f) cancellations and refunds;

(g) complaints and dispute resolution; and

(h) the respective responsibilities of Wonder Group, Vendors and Customers.

2. Relationship with Other Agreements

These Booking Terms must be read together with:

(a) the Platform Terms of Use;

(b) the Marketplace Payment Services Agreement;

(d) any Booking-specific terms published by the Vendor;

(e) any quotation, proposal or Booking confirmation issued through the Platform.

Where there is any inconsistency relating to payment processing, the Marketplace Payment Services Agreement prevails.

Where there is any inconsistency relating to Platform access or use, the Platform Terms prevail.

3. Acceptance

A Customer accepts these Booking Terms by:

(a) submitting a Booking Request;

(b) paying a Booking Deposit or other Customer Payment;

(d) otherwise proceeding with a Booking facilitated through the Platform.

If the Customer is acting on behalf of another person or entity, the Customer warrants that they have authority to bind that person or entity to these Booking Terms.

4. Marketplace Principles

The Customer acknowledges and agrees that:

(a) Wonder Group operates the Platform as an independent technology-enabled marketplace.

(b) Wonder Group is not the supplier of Vendor Services unless expressly stated otherwise.

(d) A Booking generally creates a separate contract directly between the Customer and the Vendor for the Vendor Services.

(e) Wonder Group facilitates Bookings and Payment Services but is not responsible for performing the Vendor Services.

(f) Some Bookings may involve multiple independent Vendors and third-party service providers, each of whom is responsible for their own services and contractual obligations.

(g) Wonder Group may provide administrative assistance, customer support and payment facilitation without becoming a party to the underlying contract between the Customer and the Vendor.

PART 2 – BOOKING PROCESS

5. Booking Requests

5.1 Requesting a Booking

A Customer may submit a Booking Request to one or more Vendors through the Platform.

A Booking Request should include all information reasonably required by the Vendor to assess the request, including:

(a) the event date;

(b) event location;

(d) the estimated number of guests (where applicable);

(e) any special requirements reasonably relevant to the Booking.

5.2 No Obligation to Accept

Submitting a Booking Request does not create a binding agreement.

A Vendor may accept or decline a Booking Request at its discretion, subject to applicable law.

6. Quotations

6.1 Vendor Quotations

A Vendor may provide a quotation, proposal or package through the Platform.

Unless expressly stated otherwise, quotations:

(a) are invitations to treat;

(b) are subject to availability;

6.2 Price Changes

A quotation may be withdrawn or amended before a Confirmed Booking is created.

Once a Confirmed Booking exists, pricing may only be changed where:

(a) agreed by both the Customer and the Vendor;

(b) required by law; or

7. Booking Confirmation

A Booking becomes a Confirmed Booking only when:

(a) the Vendor accepts the Booking Request;

(b) the required Customer Payment has been successfully processed in accordance with the Marketplace Payment Services Agreement;

Until these requirements are satisfied, neither Wonder Group nor the Vendor is obliged to proceed with the Booking.

8. Booking Deposits

Where a Vendor permits payment by Booking Deposit:

(a) the required Booking Deposit must be paid by the due date;

(b) the Booking Deposit secures the Booking only after the Booking becomes a Confirmed Booking;

Failure to pay a Booking Deposit when due may result in cancellation of the pending Booking Request.

9. Balance Payments

The Customer must pay any Balance Payment by the due date specified in the Booking Confirmation or the Vendor's Booking Terms.

Failure to pay the Balance Payment may result in:

(a) cancellation of the Booking;

(b) application of the Vendor's cancellation policy;

Wonder Group administers payment processing only and does not determine the commercial consequences of non-payment.

10. Booking Changes

10.1 Customer Requests

A Customer may request changes to a Confirmed Booking through the Platform.

The Vendor is not obliged to accept any requested change.

10.2 Vendor Approval

Any requested change requiring additional services, revised pricing or altered event arrangements must be accepted by the Vendor before taking effect.

10.3 Additional Charges

Where a Booking change results in additional fees or charges, the Customer must pay those additional amounts before the revised arrangements become binding, unless otherwise agreed with the Vendor.

11. Special Requests

The Platform allows Customers to communicate special requests to Vendors.

Special requests may include dietary requirements, accessibility needs, cultural or religious requirements, venue preferences or other event-related requests.

Unless expressly confirmed in writing by the Vendor, a special request does not form part of the Confirmed Booking and does not create a contractual obligation on the Vendor or Wonder Group.

PART 3 – CUSTOMER OBLIGATIONS

12. Accurate Information

The Customer must provide complete, accurate and current information relevant to the Booking.

Wonder Group and the Vendor may rely on information provided by the Customer unless they have actual knowledge that it is inaccurate.

13. Payment Obligations

The Customer must pay all amounts due in accordance with:

(a) the Booking Confirmation;

(b) the Marketplace Payment Services Agreement;

All payments must be made through the Platform unless Wonder Group expressly authorises another payment method.

14. Cooperation

The Customer must cooperate with reasonable requests made by the Vendor or Wonder Group to facilitate the Booking.

This includes providing requested information, responding to communications and complying with reasonable event-related requirements.

15. Travel Documentation

Wonder Group does not warrant that any travel documentation or governmental approvals will be granted.

16. Attendance

The Customer is responsible for attending the event or making arrangements for attendance by invited participants.

Failure to attend does not automatically entitle the Customer to a refund.

17. Customer Conduct

The Customer must behave respectfully towards Vendors, other Users and Wonder Group personnel.

The Customer must not:

(a) engage in abusive, threatening or discriminatory behaviour;

(b) interfere with the Vendor's ability to provide the Vendor Services;

(d) attempt to circumvent the Marketplace or Payment Services;

(e) engage in unlawful conduct.

A serious breach of this clause may result in suspension of the Customer's Platform Account in accordance with the Platform Terms.

18. Communications

The Customer should use the Platform or another communication method approved by Wonder Group for communications relating to a Booking.

The Customer acknowledges that communications conducted outside approved channels may affect Wonder Group's ability to provide customer support or Good Faith Assistance in relation to the Booking.

PART 4 – VENDOR SERVICES & THE BOOKING ECOSYSTEM

19. The Booking Ecosystem

19.1 Nature of a Booking

The Customer acknowledges that a Booking made through the Platform may involve one or more independent Vendors and, in some circumstances, third-party suppliers or service providers.

Accordingly, a Booking should be regarded as part of a broader Booking Ecosystem, comprising the various participants involved in delivering the Customer's event or services.

19.2 Independent Participants

Unless expressly agreed otherwise in writing:

(a) each Vendor operates independently;

(b) each Vendor is solely responsible for its own Vendor Services;

(d) Wonder Group is not responsible for the performance of Vendor Services solely because they are offered through the Platform.

19.3 Third-Party Suppliers

Those third parties remain solely responsible for their own products and services.

Wonder Group does not assume responsibility for those third-party services merely because they are associated with the Booking.

20. Vendor Responsibility

20.1 Supply of Vendor Services

Each Vendor is solely responsible for:

(a) providing the Vendor Services;

(b) complying with applicable laws;

(d) maintaining required insurance;

(e) honouring Confirmed Bookings;

(f) communicating with the Customer regarding the Vendor Services.

20.2 Quality of Services

The Vendor is responsible for determining how the Vendor Services are performed and for ensuring those services comply with the Booking and applicable law.

Wonder Group does not supervise or control the day-to-day performance of Vendor Services.

20A. Lead Vendor

20A.1 Appointment

20A.2 Scope of Responsibility

Unless expressly agreed otherwise in writing, the Lead Vendor is responsible only for:

(a) the services it has agreed to perform;

(b) any coordination services expressly included within the Booking;

20A.3 Independent Vendors

The appointment of a Lead Vendor does not make the Lead Vendor responsible for:

(a) the independent services of another Vendor;

(b) the acts or omissions of another Vendor;

(d) the contractual obligations of another Vendor,

unless the Lead Vendor has expressly assumed responsibility for those matters under a separate written agreement.

20A.4 Wonder Group

Wonder Group does not appoint, supervise or direct the Lead Vendor.

20A.5 Customer Acknowledgement

21. Wonder Group's Role

21.1 Marketplace Operator

Wonder Group provides the Platform to facilitate:

(a) discovery of Vendors;

(b) communication between Users;

(d) payment facilitation;

(e) customer support;

(f) Marketplace Services.

21.2 No Supply of Vendor Services

Except where expressly stated otherwise, Wonder Group:

(a) does not provide the Vendor Services;

(b) does not employ Vendors;

(d) does not direct how Vendor Services are delivered;

(e) does not guarantee the outcome of Vendor Services.

21.3 Administrative Assistance

Such assistance does not create additional legal obligations beyond those expressly set out in these Booking Terms, the Platform Terms or the Marketplace Payment Services Agreement.

22. Destination Wedding & International Services

22.1 International Bookings

22.2 Government Requirements

The Customer is responsible for obtaining all passports, visas, travel documentation and governmental approvals necessary to participate in the event.

22.3 Religious & Cultural Requirements

Certain ceremonies or events may be subject to religious, cultural or governmental requirements beyond the control of Wonder Group or the Vendor.

Neither Wonder Group nor the Vendor guarantees that such approvals will be granted unless expressly agreed in writing.

22.4 Force Majeure and Local Conditions

International events may be affected by weather, political events, public health issues, transport disruption or other circumstances beyond the reasonable control of Wonder Group or the Vendor.

The parties' rights in relation to such events are governed by these Booking Terms, the Vendor's Booking Terms and applicable law.

23. Third-Party Services

Where a Booking includes or relies upon services supplied by independent third parties, those services are provided subject to the terms and conditions of the relevant third-party supplier.

Wonder Group is not responsible for:

(a) airline schedules;

(b) hotel availability;

(d) government decisions;

(e) transport delays;

(f) visa approvals;

(g) weather conditions; or

(h) any other matter outside Wonder Group's reasonable control.

Nothing in this clause excludes or limits any rights the Customer may have under applicable law.

PART 5 – PAYMENTS

24. Marketplace Payment Services

24.1 Payment Processing

All Customer Payments relating to a Booking must be made through the Platform unless Wonder Group expressly authorises an alternative payment method in writing.

Payment processing, settlement, Vendor Payouts, refunds, chargebacks and related payment matters are governed by the Marketplace Payment Services Agreement, which forms part of these Booking Terms.

24.2 Payment Methods

Customers may pay using payment methods made available through the Platform from time to time.

Wonder Group may add, remove or modify accepted payment methods without prior notice where reasonably necessary.

24.3 Payment Security

Customer Payments are processed using one or more authorised Payment Processors.

Wonder Group does not store complete payment card details unless expressly stated and in compliance with applicable law and relevant payment security standards.

25. Deposits and Balance Payments

Where a Vendor permits payment by Booking Deposit:

(a) the Booking Deposit secures the Booking in accordance with these Booking Terms and the Marketplace Payment Services Agreement;

(b) the Balance Payment must be paid by the applicable due date;

(c) failure to pay the Balance Payment may result in cancellation of the Booking or application of the Vendor's cancellation policy.

26. Pricing, Taxes and Currency

26.1 Pricing

Prices displayed on the Platform are determined by the relevant Vendor unless expressly stated otherwise.

26.2 Taxes

Unless otherwise indicated, prices include taxes required to be included under applicable law.

The Customer remains responsible for any additional taxes, duties, levies or government charges applicable to international travel or services outside the control of Wonder Group.

26.3 Currency

Bookings may be displayed or processed in one or more currencies.

Where currency conversion occurs, exchange rates and foreign transaction fees applied by financial institutions or Payment Processors remain the responsibility of the Customer.

27. Promotional Offers and Credits

Wonder Group or a Vendor may, from time to time, offer promotional codes, credits, discounts or other incentives.

Unless expressly stated otherwise:

(a) promotional offers have no cash value;

(b) promotional offers are non-transferable;

28. Payment Failures

Where a Customer Payment is declined, reversed, cancelled or otherwise fails:

(a) Wonder Group may suspend processing of the Booking;

(b) the Vendor is not required to proceed with the Booking until payment obligations are satisfied;

(d) any Booking Confirmation may be cancelled where payment is not successfully completed within the required timeframe.

Nothing in this clause limits any rights available under applicable law.

PART 6 – CANCELLATIONS, BOOKING RECOVERY, REFUNDS & FORCE MAJEURE

29. Guiding Principles

29.1 Booking Recovery Principle

The parties acknowledge that the primary objective of the Platform is to facilitate the successful completion of Confirmed Bookings.

Accordingly, where a Booking is affected by a Cancellation Event, the parties should, where reasonably practicable, first consider reasonable alternatives to cancellation before pursuing a refund.

Reasonable alternatives may include:

(a) continuing the Booking as originally planned;

(b) rescheduling the Booking;

(d) appointing a replacement Vendor;

(e) partial performance;

(f) another mutually agreed commercial solution.

29.2 Responsible Party Principle

Each participant within the Booking Ecosystem remains responsible for matters within its own reasonable control.

30. Cancellation Events

30.1 Classification

For administrative purposes, Wonder Group may classify a Cancellation Event into one or more of the following categories:

Category A – Customer Cancellation Event

including where the Customer elects not to proceed with a Booking.

Category B – Vendor Cancellation Event

including where the Vendor is unable or unwilling to perform the Vendor Services.

Category C – Booking Ecosystem Event

including disruption caused by another Vendor, venue, transport provider, accommodation provider, religious institution, government authority or other participant within the Booking Ecosystem.

Category D – Force Majeure Event

including events beyond the reasonable control of the affected party.

Category E – Government or Legal Event

including visa refusals, legal restrictions, licensing issues or governmental decisions affecting the Booking.

A Cancellation Event may fall within more than one category.

The classification of a Cancellation Event by Wonder Group is for operational and administrative purposes only and does not determine legal liability or refund entitlement.

31. Notification & Assessment

A party becoming aware of a Cancellation Event must notify the other affected parties as soon as reasonably practicable.

Following notification:

(a) the Customer and Vendor should exchange relevant information in good faith;

(b) the Vendor should assess available alternatives;

(d) each participant should take reasonable steps to minimise disruption.

32. Booking Recovery Process

Before a Booking is cancelled, the Customer and Vendor should, where reasonable and practicable, consider the following options in order:

Stage 1 – Continue the Booking

Determine whether the Booking can proceed without material change.

Stage 2 – Reschedule

Consider whether the Booking can be rescheduled to another suitable date.

Stage 3 – Replacement Services

Where appropriate and agreed by the Customer, consider the use of:

(a) another Vendor;

(b) substitute services;

Where a Lead Vendor has agreed to provide coordination services, the Lead Vendor may assist in coordinating replacement Vendors to the extent included within its agreed scope of services.

Stage 4 – Credit or Partial Resolution

The Customer and Vendor may agree to:

(a) a credit;

(b) partial performance;

(d) another mutually agreed commercial outcome.

Stage 5 – Refund

Where no reasonable alternative can be achieved, any refund will be determined in accordance with:

(a) the Vendor's Booking Terms;

(b) these Booking Terms;

(d) applicable law.

33. Refund Administration

Where a refund has been approved or is otherwise required by applicable law:

(a) the Vendor must authorise or return the refundable amount to Wonder Group in accordance with the Marketplace Payment Services Agreement;

(b) Wonder Group will administer the refund through the original payment method where reasonably practicable;

Nothing in this clause obliges Wonder Group to fund refunds from its own resources where it has not received the relevant funds, except where required by applicable law.

34. Marketplace Resolution Service

Wonder Group may, but is not obliged to, provide a Marketplace Resolution Service to assist Customers and Vendors in resolving Booking-related issues.

The Marketplace Resolution Service is an administrative facilitation service and may include:

(a) facilitating communications;

(b) requesting relevant information;

(d) assisting with payment administration;

(e) facilitating discussions regarding Booking Recovery options;

(f) coordinating agreed refund processing.

The Marketplace Resolution Service does not constitute legal advice, mediation, arbitration or a binding determination of the parties' contractual rights.

Wonder Group may decline to provide, or discontinue, the Marketplace Resolution Service where it reasonably considers it inappropriate to continue.

35. Force Majeure & Government Events

Where a Force Majeure Event or Government or Legal Event materially affects a Booking:

(a) the affected party must notify the other parties promptly;

(b) the parties should first consider Booking Recovery options under Clause 32;

(c) any refund entitlement will be determined in accordance with the Vendor's Booking Terms, these Booking Terms and applicable law.

Nothing in this clause requires a party to perform obligations that have become impossible, unlawful or impracticable due to the relevant event.

36. Duty to Mitigate

The Customer, Vendor, Lead Vendor (where applicable) and Wonder Group each agree to use reasonable endeavours to minimise the impact of a Cancellation Event.

Without limitation:

(a) the Customer should promptly communicate relevant information and consider reasonable alternatives;

(b) the Vendor should consider reasonable rescheduling, substitute services or other commercially reasonable solutions;

(c) a Lead Vendor should, where coordination services form part of the Booking, use reasonable endeavours to assist with replacement arrangements within the agreed scope of services;

(d) Wonder Group may provide Good Faith Assistance through its Marketplace Resolution Service.

Nothing in this clause requires a party to incur unreasonable expense or accept a materially different commercial arrangement.

37. Australian Consumer Law

Where mandatory consumer rights apply, those rights prevail to the extent of any inconsistency with these Booking Terms.

PART 7 – CUSTOMER SUPPORT, COMPLAINTS & DISPUTE RESOLUTION

38. Customer Support

38.1 Marketplace Support

Wonder Group is committed to providing reasonable customer support to assist Users in navigating the Platform and the Booking process.

Customer support may include assistance with:

(a) Booking enquiries;

(b) payment enquiries;

(d) Platform functionality;

(e) communication with Vendors;

(f) Marketplace Resolution Services;

(g) general enquiries relating to the Platform.

38.2 Scope of Support

Customer support provided by Wonder Group is administrative in nature.

Unless expressly stated otherwise, Wonder Group does not provide legal, financial, migration, taxation, travel or other professional advice.

39. Customer Complaints

39.1 Complaints about Vendor Services

Where a Customer wishes to make a complaint regarding Vendor Services, the Customer should first raise the matter directly with the Vendor.

39.2 Complaints to Wonder Group

If the matter is not resolved, the Customer may lodge a complaint through the Platform.

Wonder Group may request information reasonably required to understand the issue, including:

(a) Booking details;

(b) communications between the parties;

(d) any other relevant information.

39.3 Investigation

Wonder Group may review information provided by the parties for the purpose of administering the Platform and determining whether any action should be taken under the Platform Terms or Vendor Terms.

Any investigation conducted by Wonder Group is for Platform administration and governance purposes only and does not constitute a legal determination of liability.

40. Dispute Resolution Process

Stage 1 – Direct Resolution

The Customer and Vendor should first attempt to resolve the dispute directly and in good faith.

Stage 2 – Marketplace Resolution Service

If the dispute is not resolved, either party may request Wonder Group's Marketplace Resolution Service.

Wonder Group may facilitate communication, request information and assist with the administration of any agreed commercial outcome.

Stage 3 – Formal Resolution

If the dispute remains unresolved, either party may pursue any rights or remedies available under:

(a) the applicable Booking contract;

(b) these Booking Terms;

(d) applicable law.

Nothing in this clause prevents a party from seeking urgent legal or equitable relief where appropriate.

41. Good Faith Obligations

Customers, Vendors and Wonder Group agree to act in good faith during the resolution of Booking-related issues.

This includes:

(a) responding to reasonable requests for information;

(b) communicating respectfully;

(d) avoiding unnecessary delay.

Nothing in this clause requires a party to accept a settlement that it reasonably considers unacceptable.

42. Platform Governance

Such action may include:

(a) requesting further information;

(b) monitoring future Bookings;

(d) requiring additional verification or training;

(e) suspending Listings or Accounts;

(f) terminating Platform access in accordance with the applicable agreement.

Administrative action taken by Wonder Group is independent of the contractual dispute between the Customer and the Vendor and does not determine the legal rights or liabilities of either party.

43. Record Keeping

Wonder Group may retain records relating to Bookings, communications, complaints and dispute resolution for the purposes of:

(a) administering the Platform;

(b) complying with legal obligations;

(d) managing risk and fraud;

(e) resolving future disputes,

subject to the Privacy Policy and applicable law.

PART 8 – ALLOCATION OF RESPONSIBILITY, LIABILITY & CONSUMER RIGHTS

44. Allocation of Responsibility

44.1 Guiding Principle

The parties acknowledge that the Platform operates as a technology-enabled marketplace involving multiple independent participants.

Each participant is responsible for matters within its own reasonable control and for performing the obligations it has expressly undertaken.

Nothing in these Booking Terms makes Wonder Group responsible for obligations that properly belong to another participant within the Booking Ecosystem.

44.2 Responsibility Matrix

Unless otherwise expressly agreed in writing or required by applicable law:

Participant	Primary Responsibility
Wonder Group	Operation of the Platform, Marketplace Services, payment administration, customer support, Platform governance and Marketplace Resolution Services.
Vendor	Delivery of Vendor Services, service quality, licences, insurance, pricing, cancellations, refunds (where applicable) and compliance with applicable law.
Lead Vendor	Coordination and management services expressly included within the Booking.
Independent Vendor	Its own Vendor Services only.
Customer	Booking information, Customer Payments, attendance, travel documentation, cooperation and compliance with these Booking Terms.
Third-Party Suppliers	Their own products, services and contractual obligations.
Payment Processor	Processing Customer Payments in accordance with its own terms and applicable law.
Government Authorities	Visas, licences, permits, registrations, legal approvals and regulatory decisions.

45. Wonder Group's Liability

45.1 Marketplace Operator

Wonder Group is responsible for exercising reasonable care and skill in providing the Marketplace Services it has agreed to provide.

Except where expressly stated otherwise, Wonder Group is not responsible for the performance, quality or suitability of Vendor Services.

45.2 No Assumption of Vendor Obligations

Wonder Group does not assume responsibility for:

(a) the delivery of Vendor Services;

(b) representations made by Vendors;

(d) failures of independent third-party suppliers;

(e) decisions made by government authorities.

Providing customer support, payment administration or Marketplace Resolution Services does not make Wonder Group a party to the contract for Vendor Services.

46. Customer Responsibility

The Customer is responsible for:

(a) providing accurate Booking information;

(b) making payments when due;

(d) acting reasonably throughout the Booking process;

(e) taking reasonable steps to minimise losses arising from a Cancellation Event.

47. Vendor Responsibility

Each Vendor remains solely responsible for:

(a) performing the Vendor Services;

(b) complying with applicable laws;

(d) honouring Confirmed Bookings;

(e) complying with the Vendor Terms & Conditions.

Nothing in these Booking Terms limits any contractual obligations assumed by a Vendor under the applicable Booking or Vendor Terms.

48. Limitation of Liability

Subject to Clause 50 and to the fullest extent permitted by applicable law:

(c) Wonder Group is not liable for delays or failures caused by matters outside its reasonable control, including Force Majeure Events.

Nothing in this clause excludes liability that cannot lawfully be excluded.

49. Indemnity

To the extent permitted by law, a Customer must indemnify Wonder Group against losses, liabilities, costs and expenses reasonably incurred by Wonder Group arising from:

(a) the Customer's breach of these Booking Terms;

(b) unlawful or fraudulent conduct by the Customer;

(d) misuse of the Platform by the Customer.

This indemnity does not apply to the extent that the loss was caused by Wonder Group's negligence, wilful misconduct or breach of these Booking Terms.

50. Australian Consumer Law

Where liability cannot be excluded but may be limited by law, Wonder Group's liability is limited to the maximum extent permitted by applicable law.

PART 9 – GENERAL PROVISIONS

51. Privacy

Wonder Group collects, uses, stores and discloses Personal Information in accordance with its Privacy Policy and applicable privacy laws.

By using the Platform and making a Booking, the Customer acknowledges that Personal Information may be collected and used for purposes including:

(a) administering the Platform;

(b) facilitating Bookings;

(d) communicating with Customers and Vendors;

(e) providing Marketplace Services;

(f) complying with legal obligations;

(g) improving the Platform and Customer experience.

The Privacy Policy forms part of these Booking Terms.

52. Electronic Communications

The Customer consents to receiving notices, Booking confirmations, invoices, payment receipts, updates and other communications electronically.

53. Notices

Any notice under these Booking Terms must be given:

(a) through the Platform;

(b) by email;

(d) where required by law, by another legally recognised method.

The Customer is responsible for ensuring their contact details remain current.

54. Assignment

The Customer may not assign or transfer its rights or obligations under these Booking Terms without Wonder Group's prior written consent.

55. Amendments

Wonder Group may amend these Booking Terms from time to time where reasonably necessary to:

(a) comply with changes in law;

(b) improve Marketplace Services;

(d) respond to operational requirements;

(e) protect the security or integrity of the Platform; or

(f) reflect changes to the business or technology supporting the Platform.

Material amendments will apply prospectively and will be notified to Customers by publication on the Platform, email or another appropriate electronic communication.

Where required by applicable law, Wonder Group will provide advance notice before material amendments take effect.

56. Entire Agreement

57. Waiver

A failure or delay by Wonder Group to exercise a right or remedy under these Booking Terms does not operate as a waiver of that right or remedy.

A waiver is effective only if it is in writing.

58. Severability

59. Survival

The following provisions survive termination or completion of a Booking to the extent necessary to give them effect:

(a) payment obligations;

(b) refunds;

(d) indemnities;

(e) limitation of liability;

(f) privacy obligations;

(g) intellectual property rights;

(h) any other provision which by its nature is intended to survive.

60. Governing Law & Jurisdiction

These Booking Terms are governed by the laws of New South Wales, Australia.

The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and any courts competent to hear appeals from those courts.

Nothing in this clause prevents proceedings from being commenced in another jurisdiction where required by applicable law.

61. Contact Details

Questions regarding these Booking Terms or a Booking may be directed to Wonder Group using the contact details published on the Platform from time to time.

Wonder Group may update its contact details without amending these Booking Terms, provided the updated details are published on the Platform.

SCHEDULE 1

CUSTOMER BOOKING JOURNEY

This Schedule provides a summary of the typical Booking process. It is intended as a guide only. In the event of any inconsistency, the operative provisions of these Booking Terms prevail.

Stage	Description	Primary Responsibility
1	Customer searches the Platform and submits a Booking Request	Customer
2	Vendor reviews the Booking Request	Vendor
3	Vendor issues a quotation or accepts the Booking Request	Vendor
4	Customer pays the required Booking Deposit or full payment	Customer
5	Wonder Group confirms receipt of payment and issues the Booking Confirmation	Wonder Group
6	Vendor prepares to deliver the Vendor Services	Vendor
7	Customer pays any Balance Payment by the due date	Customer
8	Vendor delivers the Vendor Services	Vendor
9	Wonder Group facilitates payment settlement to the Vendor under the Marketplace Payment Services Agreement	Wonder Group
10	Customer may provide a review and rating	Customer

Booking Recovery

If a Cancellation Event occurs, the parties should follow the Booking Recovery Process described in Part 6 before considering refund options.

Customer Support

SCHEDULE 2

CANCELLATION & BOOKING RECOVERY MATRIX

Where there is any inconsistency between this Schedule and the operative provisions of these Booking Terms, the operative provisions prevail.

Cancellation Event	Initial Responsibility	First Response	Possible Outcomes\\*
Customer elects to cancel	Customer	Customer notifies Vendor and Wonder Group through the Platform	Continue Booking (if agreed), Reschedule, Credit, Partial Refund, Full Refund (subject to Vendor Terms and applicable law)
Vendor cancels Booking	Vendor	Vendor promptly notifies Customer and Wonder Group	Replacement Vendor, Reschedule, Alternative Services, Refund (where applicable)
Lead Vendor unable to coordinate	Lead Vendor	Assess impact on the Booking Ecosystem	Replacement Coordinator, Revised Coordination Arrangements, Reschedule, Refund (where applicable)
Independent Vendor unable to perform	Relevant Vendor	Assess whether substitute services are available	Replacement Vendor, Revised Booking, Partial Refund, Full Refund (where applicable)
Venue unavailable	Venue / Relevant Vendor	Assess impact on the event	Alternative Venue, Reschedule, Alternative Event Format, Refund (where applicable)
Third-party supplier disruption	Relevant Third-Party Supplier	Assess impact with affected parties	Alternative Supplier, Revised Arrangements, Credit, Refund (where applicable)
Force Majeure Event	Affected Party	Notify affected participants promptly	Booking Recovery Process, Reschedule, Alternative Arrangements, Refund where applicable
Government or Legal Event	Affected Party	Assess legal restrictions	Alternative Arrangements, Postponement, Refund where required by law or agreement

The outcomes listed are examples only. The actual outcome will depend on the Vendor's Booking Terms, these Booking Terms, the Marketplace Payment Services Agreement, the specific circumstances and applicable law.

Booking Recovery Hierarchy

Unless inappropriate in the circumstances, the parties should consider the following options in order:

Continue the Booking as planned.
Reschedule the Booking.
Appoint a replacement Vendor or substitute service.
Agree to an alternative commercial solution (including credits or partial performance).
Partial Refund.
Full Refund. Wonder Group may provide Marketplace Resolution Services throughout this process but does not determine the legal rights of the Customer or Vendor.

SCHEDULE 3

CUSTOMER RESPONSIBILITIES CHECKLIST

This Schedule summarises the Customer's key responsibilities under these Booking Terms. It is intended as a practical guide only.

Before Making a Booking

✓ Read the Platform Terms of Use.

✓ Read these Customer Booking Terms.

✓ Review the relevant Vendor's Booking Terms and cancellation policy.

✓ Ensure all Booking information is complete and accurate.

✓ Ask questions before confirming the Booking if anything is unclear.

Before Booking Confirmation

✓ Pay the required Booking Deposit or other required Customer Payment.

✓ Review the Booking Confirmation carefully.

✓ Notify the Vendor promptly if any information is incorrect.

Before the Event

✓ Pay all Balance Payments by the due date.

✓ Respond promptly to reasonable requests from the Vendor.

✓ Obtain any required passports, visas, permits or travel documentation.

✓ Arrange appropriate travel insurance where relevant.

✓ Advise the Vendor promptly of any changes affecting the Booking.

✓ Comply with any venue, travel or event requirements communicated by the Vendor.

During the Event

✓ Behave respectfully towards Vendors, other participants and Wonder Group personnel.

✓ Follow lawful directions given by the Vendor relating to health, safety and event management.

✓ Raise concerns promptly so they can be addressed where reasonably possible.

If Something Goes Wrong

✓ Notify the Vendor and Wonder Group as soon as reasonably practicable.

✓ Provide relevant information to assist in assessing the issue.

✓ Cooperate in good faith with the Booking Recovery Process.

✓ Consider reasonable alternatives before requesting cancellation.

✓ Participate constructively in any Marketplace Resolution Service.

General Responsibilities

The Customer should always:

✓ keep contact information current;

✓ communicate honestly and respectfully;

✓ comply with these Booking Terms;

✓ use the Platform lawfully;

✓ take reasonable steps to minimise losses arising from any Cancellation Event.

SCHEDULE 4

BOOKING ECOSYSTEM FRAMEWORK

Purpose

Wonder Group operates a technology-enabled marketplace connecting Customers with independent Vendors and facilitating Bookings through the Platform.

1. Booking Ecosystem

A Booking may involve one or more of the following participants:

WONDER GROUP

Marketplace Operator & Payment Facilitator

│

┌─────────────────┴─────────────────┐

│ │

Customer Lead Vendor

│ │

├──────────── Booking ──────────────┤

│ │

┌───────────┼───────────────┬───────────────────┼───────────────┐

│ │ │ │ │

Venue Photographer Celebrant Florist Stylist

│

Hotel / Transport / Airlines / Tour Operators /

Government Authorities / Religious Organisations /

Other Independent Suppliers

2. Responsibilities within the Booking Ecosystem

Wonder Group

Wonder Group is responsible for:

operating the Platform;
facilitating Bookings;
administering Customer Payments and Vendor Payouts in accordance with the Marketplace Payment Services Agreement;
providing customer support;
providing Marketplace Resolution Services;
maintaining Platform governance. Wonder Group is not responsible for performing Vendor Services solely because it operates the Platform.

Customer

The Customer is responsible for:

providing accurate information;
making Customer Payments;
complying with Booking requirements;
obtaining required travel documentation;
cooperating during the Booking Recovery Process.

Lead Vendor

Where a Lead Vendor is identified in the Booking Confirmation, the Lead Vendor is responsible only for:

coordination services expressly included in the Booking;
communications allocated to the Lead Vendor;
management services expressly agreed between the parties. Unless expressly agreed otherwise, the Lead Vendor is not responsible for the independent services of other Vendors.

Independent Vendors

Each Independent Vendor remains solely responsible for:

its own Vendor Services;
its own staff;
licences;
insurance;
compliance;
service delivery. Independent Vendors are not responsible for the acts or omissions of other Vendors unless they have expressly accepted that responsibility.

Third-Party Suppliers

Third-party suppliers remain responsible for their own products and services, including (where applicable):

accommodation providers;
transport providers;
airlines;
government authorities;
religious institutions;
venues;
other independent suppliers.

3. Allocation of Responsibility

The Wonder Group legal framework is founded on the principle that responsibility should be allocated to the participant best placed to manage the relevant risk.

Accordingly:

Wonder Group manages the Platform.
Vendors manage Vendor Services.
Lead Vendors manage agreed coordination services.
Customers manage their own Booking obligations.
Third-party suppliers manage their own products and services. This framework promotes transparency, accountability and fair risk allocation while supporting successful Bookings wherever reasonably practicable.